People with disability are supported in their everyday lives though NDIS supports and services. The NDIS Commission regulates NDIS services and supports with nationally consistent systems, protections and education.
We work with NDIS participants, service providers, workers and the community to make sure participants have choice, control and dignity when they access high-quality supports and services in safe environments.
NDIS Commission actions and aims
To improve the quality of the NDIS supports and services, the NDIS Commission:
- regulates and registers NDIS providers
- monitors NDIS providers and their compliance with the NDIS Code of Conduct and NDIS Practice Standards
- receives and responds to concerns, complaints and reportable incidents about NDIS providers, including abuse and neglect of NDIS participants
- educates, guides and provide best practice information to NDIS providers
- conducts investigations and enforcement actions
- coordinates nationally consistent NDIS worker screening with states and territories.
Our work with NDIS participants, providers and workers is guided by these aims:
- NDIS participants have choice, control and dignity.
- NDIS participants are empowered, informed, protected consumers who exercise their rights to quality services.
- NDIS providers uphold participants’ right to be free from harm.
- People with disability, NDIS providers and workers will be supported to access education, development and capacity building.
- Restrictive practices are reduced and eliminated through monitoring and education.
- Collecting and analysing unique NDIS data will help to identify trends and changes in the NDIS market. It will identify emerging benefits and risks, service delivery trends, and quality issues that help governments shape the NDIS over time.
- Information is shared with the National Disability Insurance Agency (NDIA), state and territory authorities and other Commonwealth regulatory bodies.
The National Disability Insurance Scheme Act 2013 sets out the functions of the NDIS Commission and quality and safeguarding obligations in the NDIS.
The NDIS Commission and the NDIA
The NDIS Commission is independent of the NDIA, but they both play a part in delivering the NDIS.
The NDIA:
- provides individualised plans for people with disability
- coordinates service bookings, payments and access to plans for providers
- receives complaints about NDIS funding and plans
- detects and investigates allegations of fraud.
The NDIS Commission:
- looks at the safety and quality of supports and services funded by the NDIS
- guides providers and works to follow the Code of Conduct and NDIS practice standards
- looks at fair pricing for NDIS-funded supports and services
- guides providers in using behaviour management plans to reduce restrictive practices
- receives and actions complaints from people with disability who have concerns about the safety and quality of NDIS funded supports and services.
The NDIS Commission does not regulate the NDIA. Complaints about the NDIA or participant plans should be made directly to the NDIA.