Corporate reports

The NDIS Commission creates reports that define our strategic directions, track our work and provide information to the public.

Strategic plan

The NDIS Quality and Safeguards Commission strategic plan 2022–2027 sets out our vision, principles and purpose.

Our principles

As a contemporary, purpose-centred regulator we will:

  • Lead the way - we communicate, anticipate and proactively respond to have a positive impact for people with disability.
  • Build trust - we are transparent, confident and effective in protecting the rights and safeguards of people with disability.
  • Keep learning - ​we continuously invest in our development and build our knowledge to evolve and improve.
  • Bring insight - ​we use data, technology and collaborate to identify information patterns, act early and influence the National Disability Insurance Scheme.
  • Stay connected - ​we work as One Commission, as part of the National Disability Insurance Scheme to learn, influence and adapt for regulatory impact.

Our vision

People with disability achieve their aspirations.

Our purpose

To uphold the rights of NDIS participants, to elevate quality and safety and enable consumer independence.

Access the NDIS Quality and Safeguards Commission strategic plan 2022–2027.

Regulatory approach

The NDIS Quality and Safeguards Commission regulatory approach outlines how we use our regulatory capabilities and resources to ensure the quality and safety of services delivered to NDIS participants. It shows how our strategic framework and our regulatory focus, opportunities, intent and considerations leads to 3 regulatory approaches:

  • Our high intensity responses address urgent risks to participant rights and critical sector issues.
  • Our targeted campaigns avert potential risks to participants and address emerging sector issues.
  • Our regulatory activities provide ongoing sector regulation and oversight.

Access the NDIS Quality and Safeguards Commission regulatory approach.

Engagement principles

Our Engagement Principles are designed to help us build relationships, listen to and work with people with disability (specifically NDIS participants), their families, and supporters, advocates providers and workers and approved quality auditors.

Financial and performance reports

NDIS Commission quarterly performance reports

The NDIS Commission’s quarterly performance reports provide an infographic of NDIS Commission activities during the period.

NDIS Commission regulator performance reporting

As a regulator, the NDIS Commission needs to do annual regulator performance reporting. Our performance against regulator KPIs are included in the Commissions annual performance report, published in each annual report.

Previous regulator performance reports

Expenditure reports

Workforce reporting

NDIS Commission workforce plan

The NDIS Commission workforce plan outlines how the Commission will achieve the workforce vision of ‘a highly capable and diverse workforce with a clear understanding of our organisation’s purpose and the confidence to meaningfully engage with participants and providers.’

The plan identifies 40 data-informed priority opportunities that guide how we attract, develop and retain a diverse workforce with the right skills and attributes, based on five pillars:

  • workforce sustainability
  • capability
  • growth
  • performance
  • diversity, inclusion and wellbeing.

There are 5 foundational opportunities and then opportunities grouped into 0-6 months, 6-18 months and 18+ months.

NDIS Quality and Safeguards Commission Workforce Plan 2023-28

Australian Public Service (APS) Employee Census – results and action plan

The APS Employee Census is an annual survey that collects information about workforce issues such as health and wellbeing, employee engagement, performance management and leadership.

The NDIS Commission has created a Census action plan that describes short- and long-term actions that respond to the census results. It identifies five key themes:

  1. wellbeing
  2. inclusion and flexible working
  3. communication and change
  4. team Leadership and
  5. organisational leadership.

NDIS Commission Census action plan 2023-24

Audit and risk committee charter

The Audit and Risk Committee plays an important role in providing oversight of the NDIS Commission governance, risk management, compliance and control practices. The Committee also serves to provide confidence in the integrity of practices to enable achievement of the NDIS Commission’s strategic objectives.

This charter provides the framework for performance of Committee activities.

Audit and risk committee charter

Regulatory burden insights report

The NDIS Commission continues to build productive relationships with all providers based on information sharing and learning. In workshops held in partnership with peak industry body NDS, NDIS providers were invited to discuss regulatory and compliance challenges they were experiencing, and opportunities for improvement in regulatory processes that don’t compromise participant safeguards, rights, and service quality.

Regulatory burden consultation insights report – July 2023

Procurement and grants contracts

The Senate Order on departmental and agency contracts requires government agencies to regularly publish a list of contracts to the value of $100,000 or more that the agency has: 

  • entered into in the last 12 months
  • started earlier than the last 12 months but are not complete yet.

Most of the contracts listed have general confidentiality provisions noted. These provisions are designed to protect any parties confidential information that relates to the contract, for example:

  • ordinary commercial prudence to protect trade secrets or proprietary information
  • protection of other Commonwealth material and personal information.

The accountable authority of the NDIS Quality and Safeguards Commission has assured that the listed contracts do not contain any inappropriate confidentiality provisions.

In the context of the Senate Order, 'contract' has been defined as including Grants, which are listed separately.

The published contracts are for 2023-2024 financial year.

NDIS Quality and Safeguards Commission information:

Cost of Compliance

The cost of complying with the Senate Order in relation to the current list for NDIS Quality and Safeguards Commission 'core' is approximately $875.93. This is based primarily on an estimate of staff hours spent at average hourly rates for data collection, liaison, analysis and management. General overhead costs are also included in this figure.

Enquiries

Contact Procurement and Corporate Contracts Section on (02) 4752 3933.

Departmental file list report

Every six months, the Commission prepares a response to the Senate Order 12 for Indexed lists of departmental or agency files. 

The reports are published on the Department of Social Services website

Resources

NDIS Quality and Safeguards Commission Regulatory Approach

NDIS Engagement principles

CaLD Engagement principles

Audit and risk committee charter – September 2024

Regulatory burden consultation insights report – July 2023

NDIS Commission grants contract for financial year 2023-24

Strategic plan

NDIS Quality and Safeguards Commission strategic plan 2022–2027

Easy Read: NDIS Quality and Safeguards Commission strategic plan 2022–2027

A3 poster: NDIS Quality and Safeguards Commission strategic plan 2022–2027

Annual report

NDIS Quality and Safeguards Commission Annual Report 2023-2024

Easy Read: NDIS Quality and Safeguards Commission Annual Report 2023-2024

NDIS Quality and Safeguards Commission Annual Report 2022-2023

Easy Read: NDIS Quality and Safeguards Commission Annual Report 2022-2023

Previous annual reports

NDIS Quality and Safeguards Commission Annual Report 2021-2022

Easy Read: NDIS Quality and Safeguards Commission Annual Report 2021-2022

NDIS Quality and Safeguards Commission Annual Report 2019-2020

Easy Read: NDIS Quality and Safeguards Commission Annual Report 2019-2020

NDIS Quality and Safeguards Commission Annual Report 2018-2019

Easy Read: NDIS Quality and Safeguards Commission Annual Report 2018-2019

Corporate plan

NDIS Commission Corporate Plan 2024-2025

Easy Read: NDIS Commission Corporate Plan 2024-2025

Previous corporate plans

NDIS Commission Corporate Plan 2023-2024

Easy Read: NDIS Commission Corporate Plan 2023-2024

NDIS Commission Corporate Plan 2022-2023

Easy Read: NDIS Commission Corporate Plan 2022-2023

NDIS Commission Corporate Plan 2021-2022

NDIS Commission Corporate Plan 2020-2021

NDIS Commission Corporate Plan 2019-2020

NDIS Commission Corporate Plan 2018-2019

Quarterly performance report

Quarterly performance report: July 2024 - September 2024

Quarterly performance report: April 2024 - June 2024

Previous performance reports

Quarterly performance report: January 2024 - March 2024

Quarterly Performance Report: October 2023 – December 2023

Quarterly Performance Report: July 2023 – September 2023

Quarterly Performance Report: April 2023 – June 2023

3 month activity report: January 2023 - March 2023

3 month activity report: October 2022 - December 2022

3 month activity report: July 2022 - September 2022

3 month activity report: April 2022 - June 2022

3 month activity report: January 2022 - March 2022

6 month activity report: July 2021 - December 2021

12 month activity report: July 2020 – June 2021

6 month activity report: July – December 2020

12 month activity report: July 2019 – June 2020

6 month activity report: July – December 2019

12 month activity report: July 2018 – June 2019

6 month activity report: July – December 2018

Previous NDIS Commission regulator performance reporting

Regulator performance framework self-assessment 2020-21

Regulator performance framework self-assessment 2019-20

Regulator performance framework self-assessment 2018-19

Legal Services Expenditure Reports

Legal Services Expenditure Report 2023-2024

Previous legal services expenditure reports

Legal Services Expenditure Report 2022-2023

Legal Services Expenditure Report 2021-2022

Legal Services Expenditure Report 2020-2021

Legal Services Expenditure Report 2019-2020

Workforce plan

NDIS Quality and Safeguards Commission Workforce plan 2023-28

Easy Read: NDIS Quality and Safeguards Commission Workforce plan 2023-28

APS Employee Census

APS Employee Census 2023: NDIS Commission highlights report

NDIS Commission Census action plan 2023-24

APS Employee Census 2022: NDIS Commission highlights report

APS Employee Census 2021: NDIS Commission highlights report

APS Employee Census 2020: NDIS Commission highlights report

APS Employee Census 2019: NDIS Commission highlights report