People with disability have the right to be safe. They also have the right to receive quality supports and services from NDIS providers and workers.
The NDIS Commission works to uphold the rights of people with disability, including the right to dignity and respect, and to live free from abuse, exploitation and violence.
We do this by:
- empowering people with disability to exercise choice and control in the supports and services they receive, while ensuring appropriate protections are in place
- providing information that helps people with disability and their families or advocates to make informed decisions about NDIS providers
- responding to and managing concerns and complaints
- supporting a strong and viable market for disability supports and services.
Provider and worker obligations to people with disability
The NDIS Code of Conduct supports the rights of people with disability in the NDIS to have access to safe and ethical supports and services.
Your provider is responsible for offering you interpreter services to help you use your supports.
See video resources that explain the obligations of providers and workers under the Code of Conduct.
Using unregistered providers and workers
Only self-managed or plan-managed NDIS participants can choose to get supports and services from unregistered providers.
If you’re planning to hire an unregistered provider, you’re encouraged to check that their workers have completed an NDIS Worker Screening Check.
You’ll need to apply for access to the NDIS Worker Screening Database to search for workers.