Ripped off? What to do if you've been charged more for NDIS goods or services
The NDIS Commission and the ACCC have joined forces to crack down on businesses that charge you more because your goods or services are funded by the NDIS.
It is not fair that some businesses are charging more if the NDIS is footing the bill.
If you think you’re being overcharged by a provider, take these steps:
- Do a price check: Go online and search for the same or similar products.
- Check your service agreement: Make sure you've received everything listed in the written agreement. If you do not have this document, or it's out of date, ask your provider for a copy.
- Talk to your provider: If you’re comfortable speaking with your provider, ask them to explain any price differences – they should be able to give you reasons.
- Contact the NDIS Commission: If you cannot resolve the issue with your provider, email pricehelp@ndiscommission.gov.au
Learn more about provider obligations.
What can the NDIS Commission do about overcharging?
The NDIS Commission can impose fines and banning orders and revoke registration of providers to stop them from ripping off other participants.
You can help us to crack down on businesses doing the wrong thing by telling us.
Who to contact
Overcharged for NDIS goods or services
Email pricehelp@ndiscommission.gov.au
Unsafe or poor-quality NDIS supports or services
Make a complaint online or call 1800 035 544 (TTY 133 677). Learn more about types of complaints the NDIS Commission handles.
NDIS plans or access to the scheme
Contact the NDIA online or call 1800 800 110
This includes complaints about your NDIS plan manager.
Other complaints about goods and services
We encourage you to report conduct to the ACCC when you think you have:
- been misled or deceived by a provider or business
- paid for goods or services and not received them
- been pressured into signing a service agreement or other contract that has unfair terms
- bought goods that are faulty, don’t match the description, or don’t do what the seller said they would
- bought services that were provided late or not at all, or which do not meet the needs you communicated.
You can learn more about your rights when buying products and services on ACCC website.